A TOUCH OF DESIGN LLC WARRANTY AND RETURN POLICY
What This Warranty Covers: A TOUCH OF DESIGN LLC (“Seller”) warrants its products to be free of substantial defects in materials and workmanship as of the original date of purchase under normal home use. This warranty is offered only to the original consumer purchaser and may not be transferred.
What We Will Do under The Warranty: Provided that the buyer files a warranty claim in accordance with this Policy within twenty four (24) hours from receipt of the product, Seller will either (1) repair, replace or provide refund for the product that proves to have substantial defects in materials or workmanship, or (2) provide a substantially equivalent replacement product, in the Seller’s discretion. In keeping with our policy of continuous product improvement, Seller reserves the right to change specifications in design and materials without notice and with no obligation to retrofit products we previously manufactured. Seller’s total liability related to the products is limited to the repair or replacement of such product and in no event shall exceed the purchase price of the product paid by a buyer.
Implied Warranties: SELLER DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTIONS ON THE FACE HEREOF.
Material Characteristics, Aging and Printing Limitations: Because of the varying natural characteristics of materials that make the products (such as wood, stone, metal, etc.) and the effects of aging, products shown in displays and/or printed materials will not be an exact match to a new product you will receive. Depending on the material characteristics, the age of a sample and the environment of the showroom, samples will show some degree of variation from a new product. In addition, you should not expect all products to match exactly in either finish or grain. Variation in materials is normal and unavoidable. In addition, it is not possible to exactly match our colors in printed materials. Therefore, you should view the actual samples when making your color selection.
What This Warranty Does Not Cover: This warranty does not cover any problems or damages which result from improper transportation, improper installation, mishandling, misuse, abuse, neglect, abnormal use, commercial use, improper maintenance, non-authorized repairs, abnormal condition or temperature, humidity or dirt, accidents, or acts of God, such as hurricanes, fire, earthquakes or floods. This warranty does not cover incidental or consequential damages arising from any defects in the product, such as labor charges for installation or removal of the product or any associated products. This warranty does not cover defects or damage caused by normal wear & tear, alterations, environmental conditions, humidity absorption, or mold.
How to Obtain Warranty Service: If you need replacement parts or would like to make a warranty claim, please contact our Customer Care Department at firstname.lastname@example.org or 4816 Brecksville Rd, Richfield, OH 44286. All warranty claims must be made within twenty four (24) hours from receipt of the products, and must include the model number of the product, copy of the original receipt and evidence proving the nature of the problem. In addition, Seller may at its discretion require inspection of the installation site or authorize the prepaid return of the claimed defective part. Merchandise not pre-approved for return will not be accepted and the associated claim not accepted.
Return Policy. Before a buyer accepts the delivery, the products should be inspected for defects or damages. All requests for return and refund for defective or damaged products shall be made within twenty four (24) hours from receipt of the products. New and unopened products sold by Seller may be returned within fifteen (15) days from the date of purchase, provided that buyer shall be responsible for all shipping costs associated with the return and a restocking fee in the amount of twenty percent (20%) of the purchase price. All return and refund requests shall be made in accordance with the procedure specified in Section “How to Obtain Warranty Service” above. Original receipts are required for all returns.